Behavioral Health Services Only plan
If you already have health coverage through another program, like Medicare, Tribal Health, or Foster Care, you can get additional coverage just for mental health and substance use disorder services through our Behavioral Health Services Only (BHSO) plan.
You won’t have copays for services that are covered or approved from in-network providers.
Mental health care
You don’t need a referral to see a mental health specialist through CHPW. Mental health coverage includes evaluation, medication management, family treatment, and crisis services. Learn more.
Substance use disorder treatment
Your coverage includes assessment and screening, opiate services, inpatient residential treatment, and counseling.
How to get care after normal office hours
If you need care after hours, call your behavioral health provider or your PCP to see if they offer after-hours care.
You can also call our 24-hour Nurse Advice Line at 1-866-418-2920 (TTY: 711) and ask for assistance.
For 24-hour emotional support and referrals, contact the Washington Recovery Help Line or the mental health crisis line in your area.
For a life-threatening emergency, call 911.
Other services
Other services that may be covered under your BHSO plan include emergency services, hospital services, evaluations, and lab services.
Prescriptions are covered through your physical health benefit, not as part of CHPW’s BHSO plan.
This is not a full list of our covered benefits. Some services require a referral from your primary care provider or prior authorization from us. There are limits to some benefits and services, and some are covered if we determine that they are medically necessary or under Apple Health without a managed care plan.
Member Benefits Handbook
For more information about your BHSO plan or benefits, download the Member Handbook, available in:
➔ Behavioral Health Benefit Handbook (English) | English (Large Font) | Español – Spanish | العربية – Arabic |中文 – Chinese | دری – Dari | Pусский – Russian | af Soomaali – Somali | українська – Ukranian | Tiếng Việt – Vietnamese
To request a free hard copy of the Member Handbook, please call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711), from 8 a.m. to 5 p.m., Monday through Friday. We will send you a copy within 5 business days of your request.
BHSO Benefits
As a CHPW member on our BHSO plan, you also qualify for the following programs:
Free cellphone
Washington Apple Health recipients qualify for a free cellphone with data and minutes. Learn how to get yours.
24-Hour Nurse Advice Line
Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920 (TTY: Dial 711)
Housing and job training help
Our knowledgeable team will work with you to help you find employment and housing. Learn more.
Transportation to medical appointments
CHPW members qualify for free rides to and from approved medical appointments. Learn more.
Amazon Prime Discount
Apple Health members may qualify for reduced-cost Amazon Prime. Learn more.
