Member Resources - Washington State Local Health Insurance - CHPW
Member Resources

Know your rights

As a Community Health Plan of Washington (CHPW) member, you have rights to ensure we are serving you in your best interest. These rights and legal protections are key to our service to you and help keep us accountable.

Member Rights

Learn about your health care rights under federal and state law.

See your rights ➜

Your Privacy

You have legal rights to privacy, and a right to know how we protect your information.

Learn more ➜


If you are dissatisfied with your care or service.

File a complaint ➜

Youth and Parent Rights

Minors and their parents may disagree about their care.

Learn more ➜

Quality Improvement Program

CHPW measures the quality of our members’ care, and the steps we take to improve.

Learn how ➜


If you have been denied coverage, you have the right to appeal.

Learn how ➜

Contact Us

Don’t see the information you’re looking for? Reach out to our Customer Service team.

We’re available from 8 a.m. to 5 p.m., Monday through Friday.

Call Us

Bringing Health Care Home

We offer access to doctors and nurses across the state. We will help you get the services you need, when you need them. We offer extra benefits to help you feel your best.

check Find a Doctor tool

Search for a community health provider in your area.

Search here →
Our Extra Benefits

We offer our members special programs and benefits that can help the whole family.

Learn more →

Find out what you need to enroll with us.

Enroll now →


Sales Team

Get real answers
from real people

Phone: 1-800-440-1561
[email protected]