Provider FAQs

To join our network, please fill out and submit an online Provider Enrollment form. We will review your information and contact you within 30 days. If you have questions, please contact our Provider Relations department at [email protected].  

Case managers are available to provide technical assistance to PCPs and Specialists for members with any condition.  This support includes arranging referrals including mental health, SUD, Long Term Support Services and community support services. To access these services, contact the Case Management team at 1-866-418-7004. 

If you are new to using the Jiva portal, read our frequently asked question guide.

For portal-specific support, please contact [email protected].

Register for HealthMAPS here.  You need your Billing Tax ID number(s) to register. It may take up to 10 calendar days for your registration to process. You will receive an email when your registration is complete.

You can review the formulary lists to identify what drugs are covered by CHPW and which require preauthorization. Drugs not listed on our formulary require prior authorization. You can submit prior authorization requests through our care management portal (Jiva.)

For self-administered drugs requiring prior authorization, please contact Express Scripts at 1-844-605-8168 or use https://www.CoverMyMeds.com to start the prior authorization process.

Providers can get in touch with their Provider Relations Representative or contact customer service for assistance at 1-800-440-1561.

No. Patients cannot be billed for missed appointments. Make sure they are aware of your clinic’s cancellation or late appointment courtesy policies.

You may refer your patient to a non-networked provider without submitting a prior authorization request.