Case Management - Washington State Local Health Insurance - CHPW
Community Health Plan of Washington Apple Health Medicaid Plan Community Health Plan of Washington Apple Health Medicaid Plan

Case Management

Addressing your needs, together

When life is busy and uncertain, it can be hard to ensure all your health needs are being met. Community Health Plan of Washington (CHPW) created the Case Management program to support you.

Your CHPW case manager is your advocate, cheerleader, and health care system interpreter. They’ll work with you to figure out your health needs and how you can address them. This can mean:

Case Management is covered for every CHPW member

There are no copays or costs to you. Many of our case managers are licensed social workers, nurses, or specialists.

How can a case manager help me?

Because CHPW case management is based on your individual health needs, no two members have the exact same experience. But here are some things our case managers can help you with:

If you have a specific need but aren’t sure if a case manager is the right person to help you, please call customer service at 1-800-440-1561 (TTY: Dial 711) from 8 a.m. to 5 p.m., Monday through Friday. We’ll be happy to help.

How do I get a case manager?

As a CHPW member, you can refer yourself for case management. Or you can refer a child, relative, or friend who is a CHPW member.

If you have questions or want to refer yourself to Case Management, please contact our Case Management team at 1-866-418-7004.

Types of Specialty Case Management

CHPW works with our provider network and community-based organizations in Washington to serve the best health of our members. So if someone in your network of care sees that you’re having trouble, they can refer you for case management as well.

Here are some people who might refer you to CHPW case management:

  • Primary care practitioner or staff
  • Specialist practitioner
  • Hospital
  • Discharge planner
  • Caregiver
  • CHPW Customer Service, Population Health, and/or Transition Management departments
  • Medical (Utilization) Management program


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Sales Team

Get real answers
from real people

Phone: 1-800-440-1561
[email protected]