Provider Portal Training - Washington State Local Health Insurance - CHPW
Community Health Plan of Washington Apple Health Medicaid Plan Community Health Plan of Washington Apple Health Medicaid Plan

Provider Portal Training

HealthMAPS Provider Portal

CHPW’s HealthMAPS patient information portal lets you enter and view member claims, check eligibility, view and report a member’s other health insurance (OHI), and more.

Login to HealthMAPS ➜

CHPW offers a provider portal through OneHealthPort that lets you do the following for your patients: Enter and view claims, check eligibility, view and report other health insurance (OHI), and more.

HealthMAPS requires Multi-Factor Authentication through OneHealthPort. This enhances the safety and security of our provider and membership data. This means that providers must sign in to HealthMAPS through OneHealthPort. If you try to create a new HealthMAPS account or log in to HealthMAPS directly, the system will redirect you to OneHealthPort. You will then need to log in to OneHealthPort to access HealthMAPS; on the OneHealthPort page, select HealthMAPS Login.

OneHealthPort also allows you to view and exchange information across Washington’s health care organizations. Please see the HealthMAPS FAQs and Training materials below for more information.

Please continue to use the JIVA Care Management Portal to submit and view prior authorization requests, referral requests, and inpatient notifications.

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How to create a HealthMAPS account

You can register for a HealthMAPS account online. You will need to know your Billing Tax ID number(s) in order to do so.

Register for HealthMAPS ➜

Need Help with HealthMAPS or OneHealthPort?

If you have questions about OneHealthPort, including how to register or how to access your account, you can contact OneHealthPort’s Help Desk at 1 (800) 973-4797, 24 hours a day, seven days a week.

JIVA Care Management Portal

We prefer that you submit prior authorizations through our JIVA Care Management Portal. By using the portal, you can check eligibility and authorization status, print approval letters, and submit requests online 24/7. JIVA allows expedited processing for authorizations and referrals.

Login to JIVA Portal ➜

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How to create a JIVA account

Need Help with JIVA?

For help with registration issues or technical assistance, email Portal Support.

To request a training session, email our Provider Relations Team. One of our Provider Relations Representatives will contact you.


Email our Customer Service Team with questions regarding our provider portals. One of our Customer Care Representatives will contact you.



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