Provider Portal Training - Washington State Local Health Insurance - CHPW

Provider Portal Training

We want to make it easy for you to care for your patients. Use these portals to submit and view requests, access patient information, and stay on top of your paperwork.

HealthMAPS Patient Information Portal

CHPW’s HealthMAPS patient information portal lets you enter and view member claims, check eligibility, view and report a member’s other health insurance (OHI), and more.

CHPW is implementing Multi-Factor Authentication for all of our provider-facing portals, including HealthMAPS. This enhances the safety and security of CHPW’s provider and membership data.

OneHealthPort already offers Multi-Factor Authentication for Community Health Plan of Washington.

Beginning September 27, 2021, we’ll require you to sign in directly to OneHealthPort for access to CHPW’s HealthMAPS provider portal.

Beginning September 27, if you try to create a new HealthMAPS account or log in to HealthMAPS directly, the system will redirect you to OneHealthPort. You will then need to log in to OneHealthPort to access HealthMAPS. Please see the HealthMAPS FAQs and Training materials below for more information.

Login to HealthMAPS Portal ➜

*Click to see training details

How to create a HealthMAPS account

You can register for a HealthMAPS account online. You will need to know your Billing Tax ID number(s) in order to do so.

Register for HealthMAPS ➜

HealthMAPS FAQs and Training

Need Help with HealthMAPS?

If you have questions about OneHealthPort, including how to register or how to access your account, you can contact OneHealthPort’s Help Desk at 1 (800) 973-4797, 24 hours a day, seven days a week.

For help with general questions, email our Customer Service Team.

JIVA Care Management Portal

We prefer that you submit prior authorizations through our JIVA Care Management Portal. By using the portal, you can check eligibility and authorization status, print approval letters, and submit requests online 24/7. JIVA allows expedited processing for authorizations and referrals.

Login to JIVA Portal ➜

*Click to see training details

How to create a JIVA account JIVA FAQs and Training

Need Help with JIVA?

For help with registration issues or technical assistance, email Portal Support.

To request a training session, email our Provider Relations Team. One of our Provider Relations Representatives will contact you.

OneHealthPort Portal

Use the OneHealthPort portal to view and exchange information across Washington’s health care organizations. Please continue to use the JIVA Care Management Portal to submit and view prior authorization requests, referral requests, and inpatient notifications.

Beginning September 27, 2021, we’ll require you to sign in directly to OneHealthPort for access to CHPW’s HealthMAPS provider portal.

Beginning September 27, if you try to create a new HealthMAPS account or log in to HealthMAPS directly, the system will redirect you to OneHealthPort. You will then need to log in to OneHealthPort to access HealthMAPS. Please see the HealthMAPS FAQs and Training materials above for more information.

Login to OneHealthPort Portal ➜

Questions?

Email our Provider Relations Team with questions regarding our provider portals. One of our Provider Relations Representatives will contact you.

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