Contact Us - Washington State Local Health Insurance - CHPW

Coverage on Your Terms, Support on Your Time

Our local, friendly customer-service team is ready to help. They can answer any questions you may have about coverage, plan benefits, enrolling, or accessing care.

If you need special accommodations or materials in another format, please contact us. We are happy to provide our documents in a format that works for you.

Contact Us

Current and Prospective Apple Health (Medicaid) Members

Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Phone: 1-800-440-1561 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050

Current and Prospective Medicare Members

Our customer service and enrollment team is available seven days a week, from 8:00 a.m. to 8:00 p.m. Chat with a licensed Medicare expert about any questions you may have.

Current Member Phone: 1-800-942-0247 (TTY Relay: Dial 711)
Prospective Member Phone: 1-800-944-1247 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050

➔ Make an appointment to review your plan with a Medicare expert

Current Providers

Apple Health Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.

Medicare Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m.

Apple Health Provider Phone:  1-800-440-1561 (TTY Relay: Dial 711)
Medicare Provider Phone: 1-800-942-0247 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050

Nurse Advice Line

Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920 (TTY Relay: Dial 711)

Call for Language Assistance

We offer linguistic services in multiple languages at no cost to you.

This includes translations of written materials and interpreted customer service by phone.

➔ Find support in your language

Mental Health Crisis Numbers

Crisis contacts are available 24/7. If you are in distress and need help, call a crisis helpline.

National Crisis Helpline: 1-800-273-8255

➔ Click here to see regional crisis phone numbers in Washington State

Behavioral Health and Patient Review & Coordination Numbers

Behavioral Health Technical and Referral Assistance: 1-800-440-1561

Patient Review and Coordination Program: 1-866-907-1902

Our Regional Offices in Washington

Community Health Plan of Washington has five offices located across the state of Washington.

Call us at 1-800-440-1561 (TTY Relay: Dial 711) to learn more about office locations and hours.

Unsubscribe from Our Mailing Lists

If you do not wish to receive mail from CHPW, please email us ([email protected]) with the following information.

  • Full name  (First name and Last Name)
  • Email Address
  • Phone Number
  • Address

Please DO NOT INCLUDE any sensitive information like Member ID, Social Security Number, bank account information, etc.

If you have any question please contact our Customer Service team at 1-800-440-1561 (TTY Relay: Dial 711)

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We hope you find the information you need. Let us know if you encounter any errors on our website and we will do our best to fix them as soon as possible. Report any issues below.

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