Coverage on Your Terms, Support on Your Time
Our local, friendly customer-service team is ready to help. They can answer any questions you may have about coverage, plan benefits, enrolling, or accessing care.
If you need special accommodations or materials in another format, please contact us. We are happy to provide our documents in a format that works for you.
Contact Us
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Request Applied Behavior Analysis (ABA) Therapy
To request ABA therapy please call our direct ABA line at 1-844-225-8624
Current Apple Health (Medicaid) Members
Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Phone: 1-800-440-1561 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
Prospective Apple Health (Medicaid) Members
Our enrollment team is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. Chat with one of our friendly, local enrollment specialists about any questions you may have.
Phone: 1-866-907-1904 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 Third Ave, Suite 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
Current and Prospective Medicare Members
Our customer service and enrollment team is available seven days a week, from 8:00 a.m. to 8:00 p.m. Chat with a licensed Medicare expert about any questions you may have.
Current Member Phone: 1-800-942-0247 (TTY Relay: Dial 711)
Prospective Member Phone: 1-800-944-1247 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
➔ Make an appointment to review your plan with a Medicare expert
Current Providers
Apple Health Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Medicare Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m.
Apple Health Provider Phone: 1-800-440-1561 (TTY Relay: Dial 711)
Medicare Provider Phone: 1-800-942-0247 (TTY Relay: Dial 711)
Email: [email protected]
Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101
Fax: Fax any forms or written requests to (206) 652-7050
Nurse Advice Line
Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920 (TTY Relay: Dial 711)
Call for Language Assistance
We offer linguistic services in multiple languages at no cost to you.
This includes translations of written materials and interpreted customer service by phone.
Mental Health Crisis Numbers
Crisis contacts are available 24/7. If you are in distress and need help, call a crisis helpline.
National Crisis Helpline: 1-800-273-8255
➔ Click here to see regional crisis phone numbers in Washington State
Behavioral Health and Patient Review & Coordination Numbers
Behavioral Health Technical and Referral Assistance: 1-800-440-1561
Patient Review and Coordination Program: 1-866-907-1902
Report an Error with our Provider Directory
- Report online
- Report via email
- Report over the phone: 1-800-440-1561 (TTY Relay: Dial 711)
Report a Web Issue
We hope you find the information you need. Let us know if you encounter any errors on our website and we will do our best to fix them as soon as possible. Report any issues below.
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