No referral needed to see a mental health professional
Lots of people experience mental health or substance use disorder issues at some point in their lives. You are not alone. Support from care providers and community can make these issues manageable and help you feel your best.
Community Health Plan of Washington members may call the Nurse Advice Line for free medical advice 24 hours a day, 7 days a week at 1-866-418-2920 (TTY Relay: Dial 711).
Getting Care
Not sure where to start? Try our five-step guide to getting mental health care with CHPW.Learn how
Find a Provider
Find mental health professionals, counselors, and other treatment near you.Search our database
Case Management
CHPW Case Managers can help you set and meet behavioral health goals—large and small.Learn more
Prescriptions
From 90-day fills to mail order prescription drugs, your CHPW drug benefit is flexible.Learn more
Community-Based Services
Our Community Programs team connects you with community-based services.Learn more
County Crisis Lines
There are regional and local hotlines that can help if you’re having a crisis.See crisis lines
Behavioral and Mental Health FAQs
Have questions? You’re not alone: We’ve answered some of our members’ most common mental health questions.Go to behavioral health FAQs
Ombuds
An ombuds is a person who is an available option to provide free and confidential assistance with resolving concerns related to your behavioral health services. They can help if you have a behavioral health grievance, appeal, or fair hearing to resolve your concerns at the lowest possible level. The ombuds is independent of your health plan. The ombuds is a person who has had behavioral health services, or a person whose family member has had behavioral health services.
Use the phone numbers below to contact an ombuds in your area:
Click to See the Ombuds Phone List| Counties | Ombuds |
|---|---|
| Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum | 1-833-721-6011 |
| Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima | 1-833-783-9444 1-509-783-9444 |
| King | 1-800-790-8049 1-206-477-0630 |
| Chelan, Douglas, Grant, Okanogan | 1-800-572-4459 |
| Island, San Juan, Skagit, Snohomish, Whatcom | 1-888-336-6164 1-360-416-7004 |
| Pierce | 1-800-531-0508 |
| Clallam, Jefferson, Kitsap | 1-888-377-8174 1-360-692-1582 |
| Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens | 1-866-814-3409 1-509-477-4666 |
| Clark, Klickitat, Skamania | 1-800-696-1401 |
| Thurston, Mason | 1-800-658-4105 1-360-763-5793 |
