No referral needed to see a behavioral health professional
Lots of people experience mental health or substance use issues at some point in their lives. You are not alone. Support from care providers and community can make these issues manageable and help you feel your best.
Community Health Plan of Washington members may call the Nurse Advice Line for free medical advice 24 hours a day, 7 days a week at 1-866-418-2920 (TTY Relay: Dial 711).
Getting Care
Not sure where to start? Try our five-step guide to getting behavioral health care with CHPW.Learn how
Find a Provider
Find behavioral health professionals, counselors, and other treatment near you. Search our database
CHPW Virtual Care Behavioral Health
If you are having trouble finding a Behavioral Health provider, or need an appointment urgently, CHPW has several telehealth options for our members:
- CHPW Virtual Care: Therapy (counseling) and psychiatry (medication) services for mild to moderate mental health conditions, with appointments available in one to five days. Learn more.
- Brightside: Care for mild to severe mental health conditions. This includes personalized online mental health care in as little as two days for anxiety, depression and other mental health support such as one-to-one therapy and psychiatry, a suicide prevention program and medication management. Learn more.
- Boulder Care: Medication-assisted treatment, including opioid use and alcohol use disorders paired with support, resources, and peer recovery specialists. Learn more.
- Charlie Health (Ages 11-50): Mental health, substance use, and eating disorder treatment. Charlie Health offers virtual intensive programs from home. These outpatient programs combine individual therapy, family therapy, and tailored group therapy sessions. Learn more.
Case Management
CHPW Case Managers can help you set and meet behavioral health goals—large and small.Learn more
Prescriptions
From 90-day fills to mail order prescription drugs, your CHPW drug benefit is flexible.Learn more
Community-Based Services
Our Community Programs team connects you with community-based services.Learn more
Native and Tribal Behavioral Health Resources
Whether you are looking for immediate crisis support, help navigating behavioral health services, or connections to Tribal and community resources, the following organizations offer support for Native communities across Washington.
Native & Strong Lifeline
The Native & Strong Lifeline is a free, confidential crisis and support line for Indigenous people in Washington. The Lifeline is staffed by Native crisis counselors and is available 24 hours a day, 7 days a week.
All you need to do to use the Native & Strong Lifeline is follow these steps:
- Call 988 and press 4
- Text N8V to 988
Native Resource Hub
The Native Resource Hub provides statewide information, referrals, and support for Native American and Alaska Native people, families, providers, and Tribal communities.
The Hub can help connect people with behavioral health and substance use treatment, crisis services, housing, food, transportation, cultural resources, health insurance assistance, and other community resources. It also supports providers and care teams navigating behavioral health and crisis systems.
Behavioral and Mental Health FAQs
Have questions? You’re not alone: We’ve answered some of our members’ most common behavioral health questions.Go to behavioral health FAQs
Crisis Lines
There are national, regional and local hotlines that can help if you’re having a crisis. See crisis lines
Local Mental Health Resources
Washington has local mental health resources that can help you with a variety of mental health conditions and concerns.
Click to See Local Resources
Help with substance abuse, problem gambling, and mental health
Washington Recovery Help Line is a program that offers an anonymous, confidential 24-hour helpline for Washington State residents experiencing substance use disorder, problem gambling, and/or a mental health challenges. Their staff provide emotional support and can also connect callers with local treatment resources.
Call: 1-866-789-1511 (TTY: 206-461-3219), 24 hours a day, 7 days a week
warecoveryhelpline.org
Help for teens
Teen Link connects you with other teens to talk about whatever’s on your mind – bullying, drug and alcohol concerns, relationships, stress, depression or any other issues you’re facing.
Call: 1-866-833-6546 – available 6 p.m. – 10 p.m. every night.
Text/Chat available 6 p.m. – 9:30 p.m.
Washington Mental Health Referral Service for Children and Teens
A free service operated by Seattle Children’s Hospital that connects families with mental health providers in your community who work with your insurance and fit your child’s treatment needs.
Call: 833-303-5437
seattlechildrens.org/WA-Mental-Health
Behavioral Health Advocates
A behavioral health advocate is a person with experience interacting with the behavioral health system who can help people seeking or receiving behavioral health services. This service is designed to resolve behavioral health systems issues quickly and at the lowest level possible.
The behavioral health advocate is independent of your health plan. The behavioral health advocate is a person who has had behavioral health services, or a person whose family member has had behavioral health services.
The behavioral health advocate can listen and learn about any problems you may have with the behavioral health system. They can serve as an advocate to help solve your problem or complaint, help you file a complaint, grievance, administrative hearing, and/or appeal; and help with navigating the behavioral health system. Behavioral advocates can inform people of behavioral health voluntary and involuntary rights of adults and children. They can also help with completing a Mental Health Advance Directive.
You should contact your regional behavioral health advocate if you have any concerns about the services you are receiving, you think your rights have been violated, you do not agree with a decision that affects your services, you need information finding a behavioral health provider, or you need assistance and are unsure who to call.
Behavioral Health Advocate Phone and Email List
Use the phone numbers or emails below to contact a behavioral health advocate in your area or contact the Office of Behavioral Health Advocacy at 1-800-366-3103 or by email at [email protected].
Cowlitz, Grays Harbor, Lewis, Pacific, Wahkiakum
- Tel: 360-561-2257
- Email: [email protected]
Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima
- Tel: 509-808-9790
- Email: [email protected]
King
- Tel: 206-265-1399
- Email: [email protected]
Chelan, Douglas, Grant, Okanogan
- Tel: 509-389-4485
- Email: [email protected]
Island, San Juan, Skagit, Snohomish, Whatcom
- Tel: 360-528-1799
- Email: [email protected]
Pierce
- Tel: 253-304-7355
- Email: [email protected]
Clallam, Jefferson, Kitsap
- Tel: 360-481-8833
- Email: [email protected]
Clark, Klickitat, Skamania
- Tel: 509-434-4951
- Email: [email protected]
Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens
- Tel: 509-655-2839
- Email: [email protected]
Thurston, Mason
- Tel: 360-489-7505
- Email: [email protected]
