CHPW Virtual Care - Washington State Local Health Insurance - CHPW

CHPW Virtual Care

Welcome to CHPW Virtual Care: The doctor will see you now, really!

It’s not always easy to get to see a doctor when you want to. Community Health Plan of Washington’s (CHPW) Virtual Care service lets you talk with a licensed doctor 24 hours a day, 7 days a week … even when your clinic or regular doctor’s office is closed.

CHPW Virtual Care

Virtual Care is the use of communications technologies (like mobile phones and live video) by medical providers to deliver care to you.

That means instead of waiting and worrying, you can visit with a doctor within minutes, without having to leave your home.

How it works

  1. Check to see if your local Community Health Center clinic or primary care doctor offers virtual care. If they do, they will tell you how to set up your virtual care appointment.
  2. If your provider doesn’t offer virtual care and you can’t make it to the clinic or doctor’s office, call CHPW’s Nurse Advice Line at 1-866-418-2920 (TTY: Dial 711). It’s available 24 hours a day, 7 days a week.
    • A nurse will review your issue over the phone. After talking with you to understand your concerns and needs, the nurse can determine if you need to see a doctor.
    • If you are referred, a licensed doctor from Teladoc, the largest telemedicine company in the U.S., will connect with you by phone or video. You can schedule the visit for a set time or request “as soon as possible.” Have your CHPW insurance information ready.
    • There is no time limit on your Teladoc virtual session. Length depends on the medical issue you’re dealing with.

Virtual Care costs you $0

The CHPW Nurse Advice Line and Teladoc service are included as part of your CHPW Apple Health (Medicaid) plan benefit. There are no copays and no billing surprises.

There is also no charge if you need to cancel or reschedule a Teladoc appointment.

When should I use Virtual Care?

You should see a Teladoc doctor only for non-emergency illnesses. Our 24-hour Nurse Advice Line can help you decide if you should go to urgent care or the hospital. And, always, if you have a medical emergency, call 911.

The Teladoc doctor does not make referrals to specialists or other providers. The Teladoc doctor can fax notes about your visit to your Primary Care Provider if you want to follow up.

What can a Teladoc doctor help with?

Teladoc doctors can diagnose, treat, and prescribe medicine for a wide range of common illnesses and non-emergency medical issues including:

  • Allergies
  • Asthma
  • Bladder Infections
  • Bronchitis
  • Cough/cold
  • Diarrhea
  • Earache
  • Flu
  • Headache
  • Nausea
  • Pink eye
  • Rash
  • Sinus problems
  • Sore throat
  • Upset stomach
  • Virtual care and prescriptions

Teladoc doctors can prescribe medications if they think it’s necessary. Prescriptions are sent electronically or by phone to the pharmacy of your choice. The medicines can be also be delivered to you by mail if your pharmacy provides mail-order service for CHPW members.

Read more about your prescription benefit on our Prescription Coverage page.

Getting the most out of your Virtual Care

Virtual Care is making it possible for doctors to provide important care outside the four walls of the doctor’s office.

Here are five tips for making your virtual care visit a good one:

Talk to your provider about virtual care.

Connect with your doctor or provider to find out if they offer virtual care visits, and the hours offered. Many Community Health Centers, primary care doctors, specialists, and behavioral health providers in Washington offer virtual care.

Set up the right environment for your virtual care visit.

During the virtual care appointment, you will talk with your health care provider like you normally would in a doctor’s office. To re-create that space as much as possible, find a private and quiet place where you have good reception. If you are using video, test your connection before the session.

Prepare for your virtual care appointment.

Write down the topics you would like to address beforehand. A list will help you not forget anything important. If you are speaking to a virtual care doctor who is not your primary doctor, prepare a list of ongoing conditions and medicines you are currently taking.

Use at-home tools to assess your health.

If you have a medical device in your home, like a thermometer, scale, or blood pressure monitor/cuff, let your doctor know. All these health tools can come in handy depending on your symptoms and help your doctor diagnose your condition. You can also use your phone to take a photo of physical symptoms, like a rash, and send it to your doctor.

Remember, emergencies are emergencies, even during COVID-19.

If you are having severe or sudden, life-threatening symptoms like chest pain or difficulty breathing, always call 911.

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