Getting Care - Washington State Local Health Insurance - CHPW

Getting Care

You do a lot for others. And, sometimes that can feel like a lot, too. Seeing a behavioral health provider can be a great way to get the support everyone needs at some time or other.

Here’s what you need to know if you’re thinking of seeing a behavioral health provider:

Your behavioral health care is covered.
You will not have a copay unless you see a provider who does not work with CHPW or your region’s Behavioral Health – Administrative Services Organization (BH-ASO). You have the right to choose a qualified provider for your behavioral health care. CHPW supports many different types of behavioral health services to ensure that providers can deliver the best care for your needs. Talk with your provider to find out which service might be best for you:

  • Outpatient mental health treatment
  • Screening for mental health or substance use issues
  • Inpatient detoxification for alcohol and substance use disorders
  • Opiate substitution treatment services
  • Residential services for mental health and substance use disorders
  • Medication for alcohol, substance use disorders or mental health issues
  • Medically necessary psychiatric hospitalization
  • Medication management and monitoring
  • Individual and family treatment
  • Crisis stabilization services
  • American Indian or Alaskan Native Tribal Health Care
You don’t need a referral to see a behavioral health provider.
As a Community Health Plan of Washington (CHPW) member, you don’t need a referral to see a behavioral health provider. That means you can pick any in-network provider who you think is a good fit. Primary care providers can support your behavioral health too. Community Health Centers and many of our primary care providers have mental health and substance use disorder specialists in the clinic so they can help support your behavioral health needs as well as your physical health needs.
We can help you schedule your appointment.
If you’re having trouble getting in to see a provider for any reason, please contact CHPW at 1-800-440-1561 (TTY Relay: Dial 711). We can help you find a behavioral health provider.


We can also offer case management.

Case managers can help you manage your behavioral health needs.
Case management is covered for every CHPW member. Our case managers can help you schedule and keep appointments, manage medication, and more. Learn about case managers.
You can get help right now.
If you’re not ready to find a dedicated provider, but you know you need help, that’s okay. These emergency and medical advice help lines are available 24 hours a day, seven days a week.


Nurse Advice


National Suicide
Prevention Lifeline


Washington Recovery
Help Line


Local Crisis Helplines

These hotlines are totally confidential. You can call even if you’re not sure whether your situation is an emergency, or if you’re concerned about a loved one.

➔ See crisis lines

Washington Listens Helpline

Washington Listens is a new program to support anyone in Washington experiencing stress due to the COVID-19 pandemic. It is composed of regional partners across the state who operate teams of support specialists to help people deal with this uncertain and difficult time. Call 1-833-681-0211 toll-free from 9 a.m. to 9 p.m. Monday through Friday, 9 a.m. to 6 p.m. Saturday and Sunday, or access online.

➔ Read more on Washington Listens

Wraparound with Intensive Services (WISe)

Wraparound with Intensive Services (WISe) is a voluntary service that takes a team approach to meeting the needs of children and youth. It provides intensive mental health services to support you and your family in meeting your goals.

➔ Learn more about WISe services for your family

Want more information about behavioral health?

Learn more about treatment options for your mental, emotional, and behavioral health through CHPW. Get resources for you and your family, and find organizations in Washington that advocate for better behavioral health care.

➔ Visit our Behavioral Health FAQs page


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Sales Team

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Phone: 1-800-440-1561
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