Telehealth BH Consumer Survey - Washington State Local Health Insurance - CHPW
Community Health Plan of Washington Apple Health Medicaid Plan Community Health Plan of Washington Apple Health Medicaid Plan

Telehealth BH Consumer Survey

Telehealth Consumer Survey for Behavioral Health

The Harborview Behavioral Health Institute, in partnership with the Washington State Health Care Authority, is conducting a consumer telehealth survey to assess the adequacy and experience of behavioral health services during the COVID-19 pandemic. This voluntary and anonymous survey was developed in partnership with WA State Health Care Authority, Medicaid Managed Care Organizations, Accountable Communities of Health, WA State Tribal health Providers, King County ICN, and others.

Share Survey

Providers are encouraged to share this 10 minute survey with individuals who have behavioral health needs and if necessary identify support to help them complete the survey. The goal of the survey is to gather information from individuals across the state related to the type of behavioral health services received, determine the impact of COVID-19 on services, understand how telehealth is meeting those needs and identify any existing barriers. It is important that we capture data from a diverse population of individuals – including those who are receiving behavioral health services and those who have experienced barriers to using telehealth. The survey is available in 10 languages that can be accessed through a drop-down menu located in the upper right corner of the first screen within the survey.

The survey results will be used to guide the evolution of telehealth services, address access and inform policy for telehealth service delivery in Washington State.  The BHI previously developed a provider-facing survey in April/May 2020 and those results can be found here.

For additional questions about the survey, contact Kimbo Smith at [email protected].



[random_content group_id='25' num_posts='1']


Sales Team

Get real answers
from real people

Phone: 1-800-440-1561
[email protected]

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.