Telehealth Consumer Survey for Behavioral Health
The Harborview Behavioral Health Institute, in partnership with the Washington State Health Care Authority, is conducting a consumer telehealth survey to assess the adequacy and experience of behavioral health services during the COVID-19 pandemic. This voluntary and anonymous survey was developed in partnership with WA State Health Care Authority, Medicaid Managed Care Organizations, Accountable Communities of Health, WA State Tribal health Providers, King County ICN, and others.
Providers are encouraged to share this 10 minute survey with individuals who have behavioral health needs and if necessary identify support to help them complete the survey. The goal of the survey is to gather information from individuals across the state related to the type of behavioral health services received, determine the impact of COVID-19 on services, understand how telehealth is meeting those needs and identify any existing barriers. It is important that we capture data from a diverse population of individuals – including those who are receiving behavioral health services and those who have experienced barriers to using telehealth. The survey is available in 10 languages that can be accessed through a drop-down menu located in the upper right corner of the first screen within the survey.
The survey results will be used to guide the evolution of telehealth services, address access and inform policy for telehealth service delivery in Washington State. The BHI previously developed a provider-facing survey in April/May 2020 and those results can be found here.
For additional questions about the survey, contact Kimbo Smith at [email protected].