Interpreter Services
CHPW provides in-person, virtual, and over-the-phone Interpreter Assistance for our providers to use with Apple Health Expansion members. This is free of charge. Clinic staff are responsible for verifying a member is a CHPW Apple Health Expansion member in ProviderOne.
In-person and virtual interpreter services are available through LanguageLine.
In-person and virtual interpreter services are available through LanguageLine.
To access in-person or virtual interpretation through LanguageLine:
- To Schedule: If possible, please provide 3-5 business days’ notice for in-person or 2 business days’ notice for virtual.
- If possible, schedule onsite and virtual interpreters for assignments to take place Monday – Friday between the hours of 8am to 5pm.
- Dial: 1-888-225-6056 (Toll Free), Option 1
- Client ID: 705722
- Fund code: Clinic name
- Provide member’s CHPW ID number when asked
- Billing information (Only needed the first time you request an onsite interpreter):
- 1111 3rd Ave, Ste 400, Seattle, WA 98101
- Accounts Payable: 206-521-8833
- [email protected]
- To Cancel: Contact LanguageLine at least 1 full business day in advance to cancel an interpreter request.
On Demand Telephonic Interpreter Assistance is provided by Lionbridge.
On-demand over-the-phone interpreter service is available through Lionbridge.
To access on demand over-the-phone interpretation through Lionbridge:
- Dial: 1-855-461-1323 (Toll Free)
- Department Code: 11
Please note: This number is also located on the back of the CHPW member ID cards under “Interpreter Services” as shown below:
To promote language assistance resources such as interpretation, CHPW has created and translated our “I Speak” cards into Spanish, Chinese, Vietnamese, Russian, Somali, and Arabic and posted them in a ready-to-print format on our website.
For questions about CHPW’s interpreter services for AHE members, please contact Customer Service at 800-440-1561.
