Contact CHPW Customer Service

Our Customer Service team is friendly, local, and knowledgable. Please contact them with any questions about services or benefits, feedback, difficulty getting access to care, or if you have any complaints about your coverage or services.

Apple Health Members and Providers

Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.

  • Phone: 1-800-440-1561 (TTY Relay: Dial 711)
  • Email: CustomerCare@chpw.org
  • Fax:  (206) 652-7040
  • Nurse Advice Line: Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920

Integrated Managed Care Members and Providers

Customer Service is available Monday through Friday, from 8:00 a.m. to 5:00 p.m.

  • Phone: 1-866-418-1009 (TTY Relay: Dial 711)
  • Email: CustomerCare@chpw.org
  • Fax:  (206) 652-7040
  • Nurse Advice Line: Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920

Medicare Members and Providers

Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m. Voicemail will be available on weekends.

  • Prospective Members: 1-800-944-1247 (TTY Relay: Dial 711)
  • Current Members and Providers: 1-800-942-0247 (TTY Relay: Dial 711)
  • Nurse Advice Line: Get free medical advice, 24 hours a day, seven days a week: 1-866-418-2920

Make an appointment to review your plan with an expert

More Contacts

  • Behavioral Health Technical and Referral Assistance: 1-800-440-1561
  • National Crisis Helpline: 1-800-273-8255
  • List of Regional Crisis Helplines
  • Patient Review and Coordination Program: 1-866-907-1902

CHPW Main Office

1111 Third Ave, Suite 400
Seattle, WA
98101

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