It is that time of year again to create awareness that some of our mutual patients/members will be contacted to complete the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey conducted by the NCQA accredited group-Press Ganey. Our Individual & Family Plans (Exchange) members will also be contacted to complete the Qualified Health Plan (QHP) Enrollee Survey.
Mail, phone, and web outreach will take place beginning in late February and continue through May. A sampling of members contacted are those who were enrolled with CHPW in December 2023 (when our member file is pulled) and have 6 months enrollment with the Plan.
The CAHPS Health Plan and QHP Enrollee Surveys are designed to measure patients’ experience of care, encompassing the range of interactions that patients have with the health care system. This includes interactions with health plans as well as with doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.
The surveys are used to evaluate and compare health care providers and to improve the quality of health care services by comparing scores across the country.
People are most likely to remember their recent experiences with their health plan, pharmacy, doctor, and clinic when filling out these surveys. The surveys present an excellent opportunity for Community Health Network of Washington (and each CHC), and Community Health Plan of Washington to collectively shine via positive survey results.
Again, the survey process runs February through May 2024 through mail, phone, and web-based surveys.
If you have questions or would like to learn more, please reach out to Abha Puri at 206-731-7740, or via email at [email protected].
Our sincere thanks to you and your staff for all you do to provide excellent care and service to our mutual patients and members!
