Father and son playing frisbee in a park

We are making the shift to better care

Apple Health is shifting to whole-person care. This means care is coordinated so it's easier for people get the help they need for physical health, mental health, substance use, prescription needs, and local resources. 

You still get the same benefits you have always enjoyed as an Apple Health member. The only difference is that your Apple Health plan manages, approves, and pays for mental health and substance use treatment.

Contact us at 1-866-418-1009  TTY: 7-1-1, Monday through Friday, 8:00 a.m. to 5:00 p.m. with questions.

Please select your county of residence to see the changes to Apple Health. 

Region: King; Counties: King

Starting January 1, 2019, your coverage shifted to whole person care. You can keep your CHPW coverage and your providers. Your local crisis lines are: 1-866-427-4747 or 206-461-3222 TTY 7-1-1. To report any problems with mental health or substance use services, contact your local Ombuds.

Region: North Sound; Counties: Island, San Juan, Skagit, Snohomish, Whatcom

Starting July 1, 2019, your coverage will shift to whole person care. You can keep your CHPW coverage and your providers. Your local crisis lines are: 1-800-584-3578 (community resources) and 1-800-747-8654 (professional crisis intervention) TTY 7-1-1. To report any problems with mental health or substance use services, contact your local Ombuds.

Region: Southwest; Counties: Clark, Klickitat, Skamania

Starting January 1, 2019, Klickitat residents' coverage shifted to whole person care. Clark and Skamania will continue to have whole person care. You can keep your CHPW coverage and your providers. Your local crisis line is: 1-800-626-8137 TTY 7-1-1. To report any problems with mental health or substance use services, contact your local Ombuds:

Melanie Green
1601 E Fourth Plain Blvd
Vancouver, WA 98661
Toll Free: (800) 696-1401
Email: swbhombuds@gmail.com

Region: Greater Columbia; Counties: Asotin, Benton, Columbia, Franklin, Garfield, Kittitas, Walla Walla, Whitman, Yakima

Starting January 1, 2019, your coverage shifted to whole person care. You can keep your CHPW coverage and your providers.

Your local crisis line is: 1-888-544-9986 TTY 7-1-1

To report any problems with mental health or substance use services, contact your local Ombuds: 1-509-783-9444 or 1-833-783-9444

Region: Spokane; Counties: Adams, Ferry, Lincoln, Pend Oreille, Spokane, Stevens

Starting January 1, 2019, your coverage shifted to whole person care. You can keep your CHPW coverage and your providers. Your local crisis line is: 1-877-266-1818. To report any problems with mental health or substance use services, contact your local Ombuds:

Spokane: 1-509-477-4666

Adams, Ferry, Lincoln, Pend Oreille, Stevens: 1-509-766-2568 ext. 314 or 1-800-346-4529

Region: Pierce; Counties: Pierce

Starting January 1, 2019, your coverage shifted to whole person care. You can keep your providers. Community Health Plan of Washington is no longer be available in your region. Please contact your Community Health Center to enroll in a new plan.

Region: North Central; Counties: Chelan, Douglas, Grant, Okanogan

Community Health Plan of Washington does not currently offer coverage in this area. If you need coverage, please contact your local Community Health Center.

Region: Unspecified; Counties: Clallam, Cowlitz, Grays Harbor, Lewis, Mason, Pacific, Thurston, Wahkiakum

You did not experience any change to your coverage or health plan.