Provider Portals

Use these portals to easily submit requests, track status, and share information.

Jiva Portal

Jiva is a Care Management Portal. Submit and view Prior Authorization requests, referral requests, and inpatient notifications.

Jiva allows expedited processing for authorizations, referrals, and is the preferred method for submitting requests.

Request a Login/Training: Portal.Support@chpw.org 

Access Training Booklets: Jiva training workbooks

Updated Jiva portal training videos

If you prefer on-site training, please email our Provider Relations Team to request an in-person training session.

HealthMAPS Portal   

Providers should access HealthMAPS, CHPW’s new provider portal, for patient information. HealthMAPS has replaced the Health Information Portal (HIP). Use HealthMAPS to enter and view member claims, check eligibility, see other health insurance, view roster reports, and more.

Register for HealthMAPS You need your Billing Tax ID number(s) to register. It may take up to 10 calendar days for your registration to process. You will receive an email when your registration is complete.

Registration Issues and general questions: customercare@chpw.org

Contracting Questions: provider.relations@chpw.org

HealthMAPS training materials are available on the Orientation, Training, and Education page. They are located under the HealthMAPS Portal heading in the Training Workbooks section.

Please continue to use JIVA to submit and view prior authorization requests, referral requests, and inpatient notifications.

OneHealthPort

Use OneHealthPort to view and exchange information across Washington's health care organizations.

You can access HealthMAPS with your existing OneHealthPort credentials.