Use these portals to easily submit requests, track status, and share information.
JIVA is a Care Management Portal. Submit and view Prior Authorization requests, referral requests, and inpatient notifications.
JIVA allows expedited processing for authorizations, referrals, and is the preferred method for submitting requests.
Request a Login/Training: Portal.Support@chpw.org
Access Training Booklets: JIVA training workbooks
If you prefer on-site training, please email our Provider Relations Team to request an in-person training session.
HealthMAPS Portal New!
Beginning January 2019, providers should access HealthMAPS, CHPW’s new provider portal, for patient information. HealthMAPS is replacing the Health Information Portal (HIP). Use HealthMAPS to enter and view member claims, check eligibility, see other health insurance, view roster reports, and more.
Register for HealthMAPS. You need your Billing Tax ID number(s) to register. It may take up to 10 calendar days for your registration to process. You will receive an email when your registration is complete. In the interim, you can still access information via HIP.
Registration Issues and general questions: firstname.lastname@example.org
Contracting Questions: email@example.com
HealthMAPS training materials are available on the Orientation, Training, and Education page. They are located under the HealthMAPS Portal heading in the Training Workbooks section.
Please continue to use JIVA to submit and view prior authorization requests, referral requests, and inpatient notifications.
Please note that HealthMAPS will eventually replace the Health Information Portal (HIP). We are no longer accepting new registrations for HIP. Providers who have already registered in HIP can still access information via HIP for several more months. Please watch our Provider Bulletin Board for an update about HIP access.
Training Material: https://www.chpw.org/for-providers/training/
Use OneHealthPort to view and exchange information across Washington's health care organizations.
You can access HealthMAPS with your existing OneHealthPort credentials.