We protect your health information, and you have the right to know how.

Our Notice of Privacy Practices tells you how we use and share your health information. It also includes your health privacy rights. We suggest you review your Member Rights and Responsibilities, which help ensure you get the best care.

Your Rights and Protected Health Information

Protected Health Information (PHI) means health information including your name, member number, or other identifying information. PHI is protected by federal law.

You have the legal right to:

  • Ask us for access to your PHI
  • Ask us to correct your PHI 
  • Ask for a list of certain people and times we shared your PHI
  • Ask for certain restrictions about how we share your PHI
  • Ask us to change your contact information

To make a request, complete the appropriate form and send it to:

 

    Community Health Plan of Washington
    Attn: Compliance, Privacy, and Security Officer    
    1111 Third Ave., Suite 400
    Seattle, WA 98101

Forms

Use, Disclosure, and Security of Protected Health Information

Community Health Plan of Washington (CHPW) is committed to keeping your PHI safe. Below are some ways CHPW protects PHI:

  • We use technology to protect your PHI 
  • Our office is physically secure 
  • We control access to our office with security access procedures and all people who enter our facility must wear identification
  • CHPW staff is trained to protect the privacy and security of PHI
  • We limit who may see PHI. Only staff with a need to know PHI may use it.
  • We limit what we discuss on the phone
  • We keep written health information locked in a drawer when not in use
  • We keep our computers secured at all times
  • We send health information by email in a form that cannot be read if somebody else sees the email

If your health information is ever shared with someone who should not see it, or who is not required to protect it under the law, we take steps to correct the mistake by notifying you and the appropriate government agencies.

Ask a Question

If you have questions about the privacy and security of your PHI, please contact us.

Apple Health/Integrated Managed Care members: Call 1-800-440-1561 (TTY Relay: Dial 711), Monday - Friday, 8 am - 5 pm or email us at customercare@chpw.org.

Medicare members: Call 1-800-942-0247 (TTY Relay: Dial 7-1-1)  7 days a week from 8 am to 8 pm (voicemail will be used weekend/holidays from Feb. 15 - Sept. 30)

Report a Problem

We will not penalize you in any way if you file a complaint. If you believe your privacy rights have been violated, you may file a complaint with us by phone or mail:

  • Phone
    • Medicaid Members: 1-800-440-1561 (TTY Relay: Dial 711)
    • Medicare Members: 1-800-942-0247 (TTY Relay: Dial 711)
  • Mail

          Community Health Plan of Washington
          Attn: Compliance, Privacy, and Security Officer    
          1111 Third Ave., Suite 400
          Seattle, WA 98101