Prior Authorization helps us make sure you're getting appropriate care.

We cover many treatments and services, but some of those need what's called a prior authorization. Your doctor submits a prior authorization request for certain treatments, drugs, or equipment to see if your insurance will cover it.  

If you want to research which services typically require a Prior Authorization, visit our Prior Authorization page. Please talk to your doctor to confirm that a certain treatment requires Prior Authorization.

Your doctor or health care provider is in charge of submitting Prior Authorization requests to CHPW.

How does CHPW decide whether to approve or deny a request?

Licensed CHPW staff review Prior Authorization requests based on official policy.

To read our Authorization and Certification Policy (UM203), visit our Policies and Procedures page.

Requests are reviewed by Utilization Reviewers. They use criteria to make sure the recommended treatment is medically necessary. If these criteria are met, the Utilization Reviewer may approve the request. If they do not, the case goes to our Medical Director for review. 

Utilization Management uses the following standards of quality when reviewing authorizations:

1.  UM decision making is based only on appropriateness of care and service and existence of coverage;
2.  CHPW does not specifically reward practitioners or other individuals for issuing denials (adverse benefit determinations) of coverage; and
3.  Financial incentives for UM decision makers do not encourage decisions that result in underutilization

If a request is denied when you think it should have been approved, you can file an appeal. Visit our Grievances and Appeals page to learn how to do this.