Emergency and Medical Advice Help Lines
All of these help lines are available 24 hours a day, seven days a week.
No Referral to See a Mental Health Provider
Community Health Plan of Washington has a large network of providers who can help you manage a mental health or substance use condition. You don't need a referral from your Primary Care Doctor to see a Mental Health Provider.
When you see your Mental Health Provider, they will ask you some questions to determine what kind of care is needed. Then they’ll work with you to get you an appointment with the right doctor.
That doctor might be them, another CHPW Mental Health Provider, or a provider that works with your area's Behavioral Health Administrative Services Organization (BH-ASO).
You will not have a copay unless you see a provider who does not work with CHPW or your region's BH-ASO. You have the right to choose a qualified provider for your mental health or substance use care. If you're having trouble getting in to see a provider, please contact CHPW at 1-800-440-1561 (TTY Relay: Dial 711). We’re here to help.
To get that first appointment with a Mental Health provider, use our online provider search tool or call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711).
Find the right Provider with our Provider Search Tool
- Go to the online Provider Directory
- Enter your zip code
- Enter the search term that best describes what you think you need into the bar that says "Filter by Specialties":
- Chemical Dependency (substance use condition/addiction)
- Mental Health
- Psychiatrist (can prescribe medication)
- Social Worker
You can see any in-network Mental Health Provider for your initial assessment.
- Click the Search button
- Select how far you're willing to travel for care
CHPW's Case Management Staff Are Here to Help
Most of what helps you get better happens outside the doctor’s office. Organizing care and finding support in your daily life can be stressful or difficult. That’s why we have Case Managers to help you. Many of our Case Managers are licensed social workers, nurses, or specialists.
Case Managers can:
- Find a provider for you
- Make sure you get in to see a doctor
- Connect you with local help for housing, food, paying bills, etc.
- Organize transportation
- Keep track of your medicine
- Help you set and meet health goals
Case Management is covered for every CHPW member. Call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711) to get started.