To make an appointment, call your clinic or doctor's office. If you need help locating the phone number, please use our provider directory online.

When you call to make an appointment:

  • Please tell them if you are a new member.
  • You are entitled to an interpreter if you need one. Please ask for one when you call for an appointment.
  • Have your CHPW Member ID handy in case the clinic staff needs it. To view or download your card, set up or log on to your member account.

If you need help getting an appointment, getting to or from your provider's office, making a care plan to address your health needs, or if there are other things that make it hard for you to get care, our Case Managers are here to help. Case Management is available at no extra cost to all of our members. Call Customer Service to get started with Case Management.

Get answers to other common questions.