This is the time of year when many of our mutual patients/members will be contacted to complete the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey conducted by the NCQA-accredited group SPH Analytics. Mail and phone outreach occur between the months of March and May.
The CAHPS Health Plan Survey is designed to measure patients’ experience of care, encompassing the range of interactions that patients have with the health care system. This includes interactions with health plans as well as with doctors, nurses, and staff in hospitals, physician practices, and other health care facilities. The survey is used to evaluate and compare health care providers and to improve the quality of health care services by comparing scores across the country.
People are most likely to remember their recent experiences with their health plan, pharmacy, doctor, and clinic when filling out these surveys. The survey presents an excellent opportunity for Community Health Plan of Washington and our network of providers to collectively shine via positive survey results. The survey process runs March through May 2022 with patient reminder messaging and phone interviews.
Please reach out to Abha Puri if you have any questions at 206-731-7740, or via email at [email protected].
Our sincere gratitude to you and your staff for all you do to provide excellent care and service to our mutual patients and members.