CHPW works to make every member feel welcome and respected.
Community Health Plan of Washington embraces Culturally and Linguistically Appropriate Services (CLAS) standards. CLAS helps health care providers and plans ensure that everyone has equal access to care regardless of race, ethnicity, language, gender, or orientation. CLAS is all about respecting the whole person and responding to unique needs and preferences. Here's how CHPW works to meet the diverse cultural needs of our members.
We are committed to cultural understanding.
CHPW is proud to have diverse members. We are committed to meeting the needs of all members. One way we do this is by training our employees on cultural awareness and specific cultural health needs. Training helps us understand and respond to our members' needs. CHPW also strives to have a provider network that is culturally aware and responsive.
We make it easy to get language assistance.
CHPW members speak over 70 different languages, including American Sign Language. We have interpreters that can help you for free. If you are vision impaired, we can send you letters in large print or braille. If you are deaf or hard-of-hearing, we have TTY services for no cost. We will translate our written material into your preferred language upon request. If you need these services call our Customer Service at 1-800-440-1561 or TTY Relay: Dial 7-1-1. Click here for more information.
We listen to you.
We have members from all over Washington State. It is important to us that your voices are heard. CHPW has created Member Engagement Workgroups in the Bellingham (North), Vancouver (South), Seattle (West), and Spokane (East) areas. These workgroups give us feedback to help us do our jobs better. If you are interested in learning more about these groups and how you can attend one, please email Member_Workgroup@chpw.org.