Community Health Plan of Washington (the Plan) is committed to protecting the privacy and security of the users of our web site. Protecting your privacy on the Internet is important to us.
In this privacy statement we tell you:
We try to address common questions and issues in this privacy statement. If you still have questions, send us a message at webmaster@chpw.org. You can also call our customer service team at 1-800-440-1561 Monday through Friday from 8 a.m. to 5 p.m. Pacific time. If you are hearing or speech impaired, please call TTY 1-866-816-2479 (toll free) or local 206-613-8875.
We will review this statement on a regular basis to address new issues and to reflect changes on our web site. We will post changes to our privacy statement here. Please regularly refer back to this statement.
This statement only applies to the use of information about users of our public web site. For the Plan's general privacy policies about your health care, please see our Notice of Privacy Practices and our online resource Privacy and Security of Your Health Information.
If you follow links from our site to outside web sites, please read the privacy policies of those sites. It is important to understand how those sites may use your personal information.
Personal identification information:
With few exceptions (see below), the Plan does not share with a third party any personal information you enter in a form on our web site that might identify you, such as your full name, street address, telephone number, or email address.
Exceptions. We might release your personal identification information in these cases:
In the future, we might ask for personal identification information from you if use any new online services, such as:
In all of these cases, we will collect only the personal identification information you choose to give to us. We will allow you to review and change such personal identification by contacting the Plan.
Please note: If you give out personal information online — such as on a bulletin board or discussion group — that information can be collected and used by other users of the bulletin board or discussion group. Although we try to protect the privacy of our users, we cannot guarantee the security of information you post in such forums. You disclose such information at your own risk.
A cookie is a small data file that certain web sites save to your computer when you visit them. Cookie files are often used to track the pages you visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your computer or read cookie files created by other sites.
Most web browsers are set to accept cookies. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you set your browser to do so, please note that some parts of our site might not work properly.
The Plan may use cookie technology or IP address tracking to collect information that does not identify you. This information about you might include the browser (such as Internet Explorer or Safari), operating system (such as Windows or Mac OS), and type of computer you use, your Internet service provider, and other similar information.
We use such non-identifying information in the aggregate to understand how our users, as a group, use the services and resources on our site. That means that we compile and process information about a group of users so that no single user's information can be identified. We study aggregate information to learn which areas of our site are most popular, which areas we need to improve, and what equipment and programs our visitors use. We use this information to help us improve our site.
If you use any part of the Plan's web site, it means that you understand and accept our privacy statement and our policies about web privacy. If you do not agree to this statement, please do not use our site. Your continued use of the Plan's site following the posting of changes to these terms will mean that you accept those changes.
