An advance directive gives written instructions about your future medical care in case something happens to you and you are unable to tell someone your medical wishes. For the state of Washington, this written instruction takes the form of two documents: a Health Care Directive (also known as a Living Will) and a Durable Power of Attorney for Health Care.
You have certain rights about advance directives:
Anyone who asks for a copy of the Community Health Plan advance directives policy and procedures will be given a copy. You do not have to be a member to see the policy and procedure. Community Health Plan puts its policy and procedure about advance directives are on the Rights and Privacy Policies and Procedures page.
You can also ask for the advance directives policy and procedure by calling our customer service team at 1-800-440-1561 (toll free) or by emailing us at customercare@chpw.org. If you are hearing or speech impaired, please call TTY 1-866-816-2479 (toll free) or local 206-613-8875.
If you think that Community Health Plan or its providers, contractors, vendors, or business associates are not following the rules for advance directives, you may file a grievance.
For information about filing a grievance, see the Member Benefits Summary for your plan, which was mailed to you, or see Grievances and Appeals.
More information, resources, and forms about your advance directive rights are on the Washington State Medical Association Advance Directives Q & A page.
