Our Plans Medical Care Services (Disability Lifeline) About Your Enrollment in Medical Care Services Your Enrollment in Community Health Plan of Washington Your Enrollment in Community Health Plan of Washington
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Your health is important to us. We want you to get the best care from providers you know and trust in your own neighborhood. That's why Community Health Plan of Washington ("Community Health Plan" or "the Plan") is the only insurer providing affordable health care services through a network of high-quality, local providers, hospitals, and pharmacies throughout the state.
New TTY number
If you are hearing or speech impaired, please call TTY Relay: Dial 7-1-1. Ask the relay operator to connect to the Community Health Plan customer service team at 1-800-440-1561, Monday through Friday from 8:00 am to 5:00 pm.
Eligibility
For more information about eligibility or how to apply for Medical Care Services, see the Washington State Medical Care Services website.
Eligibility is determined for Medical Care Services at the Community Services Office (CSO). To find a CSO nearby:
- Call 1-877-501-2233.
- See the State's CSO website.
Start date into the Medical Care Services managed care program is determined by the date the CSO processes eligibility. It is important to know that you can get medical care through the fee-for-service system while waiting for enrollment into the managed care program.
Changes in the Program as of November 1, 2011
The Disability Lifeline program ended October 31, 2011 as required by House Bill 2082. All currently active Disability Lifeline enrollees became Medical Care Services enrollees effective November 1, 2011.
Medical and mental health benefits are not affected by this change. Community Health Plan of Washington continues to provide these services for active enrollees.
The Disability Lifeline cash program ended October 31, 2011. Starting November 1, Medical Care Services clients can apply for toiletries, cleaning supplies, bus passes, and very limited housing assistance through a new program called Housing and Essential Needs (HEN). HEN benefits depend on whether funds are available at the time they are requested.
To request cash program benefits, contact a HEN provider in your county.
Your Community Health Plan ID Card
When you enroll in Community Health Plan of Washington, you will be sent an ID card.
You will need to show the Community Health Plan of Washington ID card and your ProviderOne ID card each time you get medical care. That includes medical visits, specialist visits, mental health visits, hospital visits, and pharmacy prescriptions.
Community Health Plan of Washington ID cards issued to new Medical Care Services enrollees will say "Medical Care Services" as of November 1, 2011.
Q: If I am a Medical Care Services member, do I need my ProviderOne ID card in addition to my Community Health Plan of Washington ID card?
A: Yes. You will need to show both your Community Health Plan ID card and your ProviderOne ID card each time you get medical care or pick up a prescription.
Q: What if I lose my Community Health Plan ID card?
A: We will send you a new ID card. Call the Community Health Plan customer service team at 1-800-440-1561 (toll free). If you are hearing or speech impaired, please call TTY Relay: Dial 7-1-1.
To Change Your Address
Tell your Community Service Office (CSO) right away so your records can be updated.
Then call Community Health Plan so we can help you choose a new PCP if necessary. Call the Community Health Plan customer service team at 1-800-440-1561 (toll free). If you are hearing or speech impaired, please call TTY Relay: Dial 7-1-1.
To End Your Enrollment
To end your enrollment in Community Health Plan of Washington, call the toll-free enrollment number, 1-800-562-3022 Monday–Friday, 7:00 am – 5:00 pm. Enrollment in Community Health Plan of Washington is mandatory, which means you must remain enrolled in Community Health Plan if you wish to continue getting medical and mental health services.