Protected Health Information and Authorizations

To protect your privacy, we will talk only to you about your health information, unless:

• You tell us that we can talk to someone else.
• We are required or it is legally okay to talk to someone else.

If you want us to talk about your health information to a family member or friend, you must give us a signed release form.

If you give us permission to share your health information with others, it is okay to change your mind later. You must tell us that you have changed your mind by calling our customer service team so we know to stop sharing this information.

Your Personal Information and the Web

When you visit this Community Health Plan web site, the web site automatically records some information. The web site records the IP address of the computer you are using. If another site referred you, our web site records the IP address of the site that referred you. The web site also records the number of people who look at each page on our site, but it does not tell us who saw which page.

None of this information is collected in a way that can be used to identify you personally, to contact you, or to store information about you.

The information we collect is used only to:

• Tell us which pages are visited most often.
• Show which organizations and domains send the most visitors to our web site.

If you are asked to enter information in a form on any page of the web site, that page will tell you exactly how we will use that information. You can refuse to enter the information, if you want to.

If you have any questions or concerns about how your information is collected or about how information you enter in a form is used, please contact our customer service team at 1-800-440-1561 (toll free). If you are hearing or speech impaired, please call TTY 1-866-816-2479 (toll free) or local 206-613-8875.