Quality Improvement Program
The Community Health Plan Quality Improvement Program makes sure our service meets clinical and customer service standards. We set some standards ourselves and we comply with those set by government and national organizations that measure quality.
We set and meet our quality standards by using teamwork guided by our mission, vision, values, and goals. The Quality Improvement Program is managed by a committee that gets data and recommendations and directs improvement work.
We have programs in place to assess and improve patient safety, clinical quality, and the quality of behavioral health services. We understand that knowledge is one of the greatest tools in preventing chronic disease and getting appropriate preventive care. Our efforts to help you manage your health risk include programs to manage diabetes and asthma. We help you assess your risk of diseases such as diabetes, encourage you to get proper treatment and care, and inspire you to take charge of your chronic conditions for a lifetime.
To succeed in these efforts, the Quality Improvement Program has developed materials to help you better manage your health and to understand your chronic conditions and any complications. Our programs also keep track of how we deliver care to you and provide education for health care staff.
For more information about the quality program, see:
HEDIS performance standards and Community Health Plan scores
We use HEDIS (Healthcare Effectiveness Data and Information Set) as one set of standards to measure our performance. HEDIS is a list of rates of health care measures reported by health plans each year. Community Health Plan of Washington reports its HEDIS rates to Quality Compass published by the National Committee for Quality Assurance (NCQA).
For a copy of the Plan's HEDIS rates, call the Community Health Plan customer service team at 1-800-440-1561, Monday through Friday from 8:00 am to 5:00 pm, or email customercare@chpw.org. If you are hearing or speech impaired, please call TTY Relay: Dial 7-1-1.
Our commitment to the quality of your care
We want you to be very satisfied with the quality of care and service you get from the health plan and our network of doctors. In the last few years we have worked hard to improve our services.
Our commitment to you is that we will not stop working to improve until all of our members are very satisfied with our services.
We will continue to work to improve these and other areas in future years. We want you to be able to manage your chronic conditions and learn from the information that we give you. We want to help you work with your doctor to best manage your care and make sure that you get the services that you need.
If you have questions or want more information about the Quality Improvement Program, call the Community Health Plan customer service team at 1-800-440-1561, Monday through Friday from 8:00 am to 5:00 pm, or email customercare@chpw.org. If you are hearing or speech impaired, please call TTY Relay: Dial 7-1-1.