About Member Rights and Privacy

We value the privacy and security of member health information and take steps to help keep protected health information private. Our Notice of Privacy Practices explains member rights and how we protect private health information.

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Rights and Protected Health Information

Community Health Plan cares about the protected health information rights of our members. Federal law gives members the right to:

  • Access the protected health information that Community Health Plan has about them.
  • Ask us to change the protected health information Community Health Plan has about them.
  • Ask for a list of the times over the past six years when we shared the member's protected health information with another person or organization.
  • Ask for certain restrictions about how we share the protected health information.
  • Ask us to change the member's contact information.
  • Get a copy of our Notice of Privacy Practices.

There are certain exceptions to these rights. These exceptions and other important facts about health information rights are explained in our Notice of Privacy Practices.

To use most of these rights, we will need a signed request from the member. To use his or her protected health information rights, the member will need to download and fill out these forms:

Send the completed form to:
Community Health Plan
Attn: Privacy Officer
720 Olive Way, Suite 300
Seattle, WA 98101

Use and Disclosure of Protected Health Information

Community Health Plan may share a member's protected health information as a part of our work to help the member get and pay for medical care. We must also share her or his protected health information with some people or organizations.

More information about how we use and share protected health information is in our Notice of Privacy Practices.

Security of Protected Health Information

Community Health Plan takes care to keep protected health information safe. We use technology to protect private health information. We check and evaluate our processes and systems to make sure PHI is protected.

We only give access to protected health information to certain people. If by mistake protected health information is shared with someone who shouldn't see it, we take steps to correct the mistake. We will tell the member and the right government agencies if information is accidentally shared with someone who isn't required to protect it under the law.

Our office is physically secure. We control access to our office with security access procedures and require that all people who enter our facility wear identification.

Our staff is trained to protect the privacy and security of member health information. Our staff protects information about members in a number of ways:

  • We don't discuss private health information where others can hear it or with anyone who doesn't need to know it.
  • We limit what we discuss on the phone.
  • We keep written health information locked in a drawer when we aren't using it.
  • We send health information by email in a form that can't be read if somebody else sees the email.
  • We keep our computers locked when we aren't at our desks.

We check to make sure our staff follows these rules and we correct those who break them.

Protecting Yourself from Identity Theft

Members can help keep protected health information private. Read about identity theft prevention and find more resources to guard against identity theft. Learn steps to take in case it looks like somebody has been a victim of identity theft.

Community Health Plan Policies and Procedures

Community Health Plan has policies and procedures in place to protect the privacy and security of health information. The same protections are also required of any employer or plan sponsor who gets personal health information from us.

Ask a Question

If you have questions about the privacy and security of protected health information or want to request paper copies of any of the documents mentioned on our web site, call the Community Health Plan customer service team at 1-800-440-1561 (toll free) or email us at customercare@chpw.org. If you are hearing or speech impaired, please call TTY 1-866-816-2479 (toll free) or TTY 206-613-8875.

Report a Problem

If a member believes privacy rights have been violated, he or she may file a complaint with us by phone or mail:

  • Phone our customer service team at 1-800-440-1561 (toll free) or 206-521-8830 (local).
  • Write to our Privacy Officer:
    Community Health Plan
    Attn: Privacy Officer
    720 Olive Way, Suite 300
    Seattle, WA 98101

The care of our members and the privacy of health information are our greatest concerns. We will not penalize you in any way if you file a complaint.

About Member Privacy, Rights, Advance Directives, and Preventing Fraud