We protect your health information, and you have the right to know how.

Our Notice of Privacy Practices explains your rights, how we use and protect your health information, along with exceptions to your rights. You also have additional Member Rights and Responsibilities that help ensure you get the best care.

Rights and Protected Health Information

Protected Health Information (PHI) means your medical records, which are protected by federal law.

You have the legal right to:

• Access the protected health information that we have about you.
• Ask us to change the protected health information we have about you.
• Ask for a list of the times over the past six years when we shared your protected health information with another person or organization.
• Ask for certain restrictions about how we share your protected health information.
• Ask us to change your contact information.

Download, complete, and sign the appropriate form as needed:

Authorization to Release Protected Health Information (medical records) | Español
Authorization to Release Confidential Substance Use Disorder Treatment Information
Request to Access Your Protected Health Information (medical records)
Request to Correct Your Protected Health Information (medical records)
Request for an Accounting of Disclosures of Your Protected Health Information (medical records)
Request to Restrict Disclosures of Your Protected Health Information (medical records)
Report Potential Privacy/Security Incident Form

Send your completed form to:
Community Health Plan of Washington
Attn: Privacy Officer
1111 Third Ave., Suite 400
Seattle, WA 98101

Use, Disclosure, and Security of Protected Health Information

Community Health Plan of Washington is strongly committed to privacy practices that keep your protected health information safe. We use technology to protect your health information. We check and evaluate our processes and systems to make sure your information is protected. Our office is physically secure. We control access to our office with security access procedures and require that all people who enter our facility wear identification.

At times it is necessary to share your protected health information with particular people or organizations as a part of our work to help you get and pay for medical care. If your health information is ever shared with someone who should not see it, or who is not required to protect it under the law, we take steps to correct the mistake by notifying you and the right government agencies.

Our staff is also specially trained to protect the privacy and security of your health information:

• We do not discuss your private health information where others can hear it or with anyone who doesn't need to know it.
• We limit what we discuss on the phone.
• We keep written health information locked in a drawer when not in use.
• We send health information by email in a form that cannot be read if somebody else sees the email.
• We keep our computers locked when not at our desks.

Ask a Question

If you have questions about the privacy and security of your protected health information, or if you want to request paper copies of any of the documents mentioned on our website, call Community Health Plan of Washington Customer Service at 1-800-440-1561 (TTY Relay: Dial 711) or email us at customercare@chpw.org.

Report a Problem

We will not penalize you in any way if you file a complaint. If you believe your privacy rights have been violated, you may file a complaint with us by phone or mail:

Call Customer Service at 1-800-440-1561 or (206) 521-8830.
Write to our Privacy Officer:

Community Health Plan of Washington
Attn: Privacy Officer
1111 Third Ave., Suite 400
Seattle, WA 98101

Do you suspect fraud?

Health care fraud leaves less money for programs to spend on your care. Learn more about how to spot fraud and report it:

Stop health care fraud

Web Privacy Statement and Policy

When you browse our website, the site gathers no personally identifiable information about you. If you complete and submit an online information request form, we capture that identifying information that you supply and use it to fulfill your request.

With few exceptions (see below), we do not share with a third party any personal information you enter in a form on our website that might identify you, such as your full name, street address, telephone number, or email address.

Exceptions: We might release your personal identification information in these cases:

  • We do sometimes share information that you enter with our trusted business partners, who have agreed to follow our privacy policies.
  • We will release specific information about you to comply with any valid legal process such as a search warrant, subpoena, statute, or court order.
  • We may also release specific information in special cases, such as if there is an attempted breach of the security of our website, or a physical threat to you or others.
  • We may also use information you give us to help improve our site's usability.

Read the Member Privacy Policy (CO298).