Claims System and Portals News and Issues

See news, FAQs, and issue updates about:

See the Issues Grid for the most current updates and workarounds for issues we are working.

General portal user information

Your HIP password must have 6-30 characters and must start with an alphabetical character. The HIP password is not case sensitive.

Important: If you are an Adaptis Connect user today, you have already been issued a HIP user ID and a default password. Please check with the former Adaptis Connect contact at your site, who has been provided a list of HIP user IDs and passwords.

Mail manual claims only to the address below, as the Adaptis fax line will be terminated shortly:
CHP Claims
P.O. Box 269002
Plano, TX 75026-9002

Portal training materials for both HIP and the Care Management portal are currently available. To launch the e-learning tutorials, click the links:
These e-learning tools provide an audiovisual training session to demonstrate how to navigate and use portal functionality:

Health Information Portal (HIP) e-learning tutorials
Care Management Portal e-learning tutorials

Issues Grid

(updated 2/3/10)

Category/ keyword	Issue updated	Issue description	Status/ Notes
PCP Assignments	02/03/10 11:00	Members assigned randomly to PCPs.	Community Health Plan is working to address this issue. PCP assignments may take until Q2 2010 to correct.
Claims, HIP Rosters	02/02/10 12:00	Incorrect information on some February Member rosters	Community Health Plan is working to correct this issue. Accurate information concerning member eligibility can be found in HIP.
HIP User ID	02/02/10 12:00	Backlog of requests for HIP User IDs	Resolved
Claim Status	02/02/10 12:00	Claim Processing is listed as “denied” on HIP Claims Detail screen.	Disregard the Processing field. Status of claim is accurate.
Member ID Cards	02/02/10 12:00	Some clinic location information is incorrect on some member ID cards.	Community Health Plan is working to correct this issue. Use the Health Information Portal (HIP) to verify a member’s eligibility.
Claims Remittance Advice	02/02/10 12:00	Initial 2010 remittance advice mailings were printed with an incorrect phone number. To contact Community Health Plan call 1-800-440-1561 or email customercare@chpw.org	Message content error resolved. First large batch of processed claims to be released on 2/4/10.
Claims	01/23/10 12:00	Some EDI claims from Monday, January 4, were rejected.	Resolved
Claims, HIP OneHealth Port	01/19/10 08:00	It is now possible to access the Health Information Portal (HIP) via OneHealthPort. However, you cannot access the Care Management Portal (Jiva) via One Health Port.	Resolved

Contact information:

For claims with a 2010 date of service, contact Community Health Plan at 1-800-440-1561 or email customercare@chpw.org.

For claims with a 2009 date of service, contact Adaptis at 1-888-664-4808.