Claims Systems Implementation Project Training Page

Claims system implementation
  Claims system information home page
  Claims system FAQ (frequently asked questions)
  Claims system training page
  HIP portal
  Care Management portal
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The new Community Health Plan claims system portals open January 4, 2010. To help your transition, multiple training opportunities are available to you.

Portal tutorials

These e-learning tools provide an audiovisual training session to demonstrate how to navigate and use portal functionality:

• Health Information Portal (HIP) e-learning tutorials
• Care Management Portal e-learning tutorials
  • Register as a New User
  • Navigational Overview
  • Add a New Outpatient Referral Request

Content includes:

• How to sign up
• How to verify an enrollee's eligibility
• How to review an enrollee's benefit package
• How to check the status of authorizations
• How to check the status of claims

Important note: You will need headphones or speakers to use these tutorials.

Training workbooks

Our printable training workbooks support project communications:

• Health Information Portal (HIP) training workbook
• Care Management Portal training workbook

Other training

After activation, there will be limited opportunities for one-on-one training.

If you need support with the HIP or Care Management Portal training, please call Community Health Plan customer service, 1-800-440-1561 toll free or TTY 866-816-2479 toll free.