HIP Claims System Portal
HIP allows users view-only access to member eligibility and benefit packages, as well as claim and authorization status.
For care management functions, such as submitting requests, notifications and clinical documents, please see our Care Management Portal.
This audiovisual training session demonstrates how to navigate and use HIP:
- How to sign up
- How to verify an enrollee's eligibility
- How to review an enrollee's benefit package
- How to check the status of authorizations
- How to check the status of claims
Important note: You will need headphones or speakers to use these tutorials.
Our printable training workbook is available here:
For training support with the HIP Portal, please call Community Health Plan customer service, 1-800-440-1561 toll free or TTY 866-816-2479 toll free. To learn more about our Care Management Portal (Jiva), please contact Portal Support at 206-652-7178, or email Portal.Support@chpw.org.